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Delivery/Shipping

Shipments and returns

Packages are generally dispatched within 6 weeks for standard items and 8 weeks  on specialist items and wholesale orders after receipt of payment and are usually shipped via a Royal Mail recorded service or trackable courier service.  

Please note that if you choose the £2 UK Delivery option your order will be posted second class and will be uninsured and as such Arcanum will not replace any items lost or damaged in the post when this option is selected.

If the delivery address is in the UK and you DO NOT want your order to be sent via a recorded sevice (signature required) please let us know.

All latex items are hand-made in the UK.

In Stock or Sale Items are dispatched within 7 working days unless orders contain items from other departments in which case the order will be dispatched in the time frame as specified above.

If you need an order in a hurry please contact jo@arcanumaccessories.comand ask for your order to be prioritised.  Although this might not always be possible we will try to assist you as best we can.

Please note that selecting next day delivery does not mean that your item will be dispatched within 24 hrs but that it will arrive by the next working day once it has been posted and will require a signature on arrival.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

If for any reason you would like to return your item please contact jo@arcanumaccessories.com

2013 postage

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